Delivery Policy & Pricing
Looking to order? Do you want to know how quickly you can receive your items?
Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you urgently require your product or you just need some further help, please contact us. We'd love to hear from you!
UK STANDARD DELIVERY
UK Standard Delivery starts at £3.95 for small parcel. Medium Parcels start at £5.20 and large parcels from £12.10. We use Royal Mail and charge from their tariff of charges. Your order will be delivered via Royal Mail 2nd Class once dispatched. (please note dispatch in normally within 48 hours of receiving your order excluding weekends)
Deliveries will be made within 5-7 working days after you place your order e.g. If you order on Wednesday your goods should be delivered by the following Friday.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day.
OVERSIZE OR HEAVY ITEMS
For very heavy or large items we use a courier service such as Shiply to achieve the best possible postage cost for your item. We do not make any profit on postage. We have a facility to 'ask us for a courier quote' on items in this category - just click on this in the cart and you can then email us to ask us to quote you.
TERMS OF POSTAGE
If you opt for standard delivery at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, Malt House Emporium Ltd will re-ship your order at the companies expense and make a claim on your behalf.
Royal Mail doesn't class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.
We do not dispatch on weekends or Bank Holidays!